DUTIES AND RESPONSIBILITIES:
- Monitor and respond to customer inquiries on Company’s Website, Email and all major social media platforms (e.g., Facebook, Instagram, Tiktok)
- Respond promptly and professionally to direct messages, comments, and inquiries.
- Handle all customer service issues, concerns, or requests, ensuring a positive brand experience.
- Engage with potential customers and convert inquiries into sales opportunities and close sales successfully
- Provide timely follow-up communication, ensuring customers have the information needed to make informed purchasing decisions and ensure that purchasing and payment processes are running smoothly.
- Answer inbound sales calls, addressing inquiries or concerns.
- Provide personalized product recommendations and assist customers in completing transactions via phone when necessary.
- Able to support Marketing Team both online and offline marketing activities on general administrative task
KNOWLEDGE, SKILLS AND ABILITIES:
- Strong organizational and time management skills with the ability to prioritize tasks effectively.
- Familiarity with popular social media platforms and messaging tools.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Excellent written and verbal communication skills.
- Ability to work both independently and as part of a team.
- Strong problem-solving abilities and a proactive attitude.
- A flexible and adaptable approach to working in a dynamic environment.
EDUCATION AND EXPERIENCE:
- Bachelor’s degree in Marketing, Communications, Business, or a related field.
- At least 1-2 years of experience in a Social Media Admin, Marketing or Sales Support
- Be a sales target hunter and flexible to work outside working hours