DUTIES AND RESPONSIBILITIES:
- Run customer relationship management process as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity for continuous program.
- Become an expert in Platform and educate customers on the use and benefits of our products.
- Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth.
- Conducting in-depth needs assessments to better understand each client's requirements.
- Be a customer advocate while capturing customer feedback and reporting requests to related teams.
- Work closely with Sales, Project Manager, and other related teams to ensure an exceptional customer experience and take care of any customer issues.
- Collaborate with product team and related stakeholders to ensure the feedback of the customer is always considered in product/feature development
- Monitor and Analyze Customer Behavior to improve Customer Success Strategy.
- Collaborate, problem-solve, and/or strategize upcoming client meetings with team members.
- Maintain Customer database and keep it up to date for more effective marketing campaigns and better customer relationships.
KNOWLEDGE, SKILLS AND ABILITIES:
- Great Service-minded attitude and positive thinking
- Comfortable working across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- Analytical, process-oriented, and growth mindset
- Ability to respond and work under tight timelines with flexible working hours (urgent support may be required after hours)
- Strong verbal and written communication, strategic planning, and project management skills
- Ability to deliver regular updates clearly
- Understanding of Internet and web applications with a desire to learn new technologies
- Good English and Thai written and verbal communication skills
- Proficient in MS office
EDUCATION AND EXPERIENCE:
- Bachelor degree in any related field
- Experience in Customer Relationships, Sales Support, Business Development at least 1-2 years (direct experience supporting public company will be an advantage)